Smart Campaigns nodes

This topic describes required and optional elementsOne component of a campaign. As examples, recipients and email are elements. Nodes are used to transfer elements through the sequence of actions that occur when a campaign is activated. in Smart Campaigns. NodesCampaign: Item that determines when a recipient passes through the campaign, and the actions that are executed for the recipient. With the help of "connections", you can link nodes to specify the process of your campaign. The arrow at the end of each connection always points to the next node and the associated action. define those elements and transfer them to the connected node. By connecting nodes in a logical manner, you define the sequence of activities that make up a campaign.

For example, use the Recipients node to select one or more recipient lists and transfer their recipients to the message node. When you start the campaign, this message is sent to the transferred recipients.

Grayed out node

A node may be grayed out for several reasons.

Required elements

A campaign must include a Recipients node and a message node (Email, SMS, Mobile Push, Print), before you can start it.

Episerver image Recipients

Parameter Description
Recipient lists Select one or more recipient lists to which to send the messages.

The recipient list type must be compatible with the message type being sent. For example, you can only send a print message to a print recipient list (or a multiple recipient list).

Episerver image Email

Parameter Description
Name Enter a name for the message. This name is only used internally.
Description Enter an optional message description.
Edit content Click to add content, then perform the steps described in Editing message content.
Test email
  1. Click to start a test dispatch. The Send test message window opens.
  2. In the Recipient list drop-down list, select a list with test recipients.
  3. If you want to simulate a target group, select a target group in the Simulate target group drop-down list.

    The test recipients selected in the next step can also belong to other target groups.

  4. In the list, select one or more test recipients.
  5. Click Send email to send the test messages in multi-part format, or click Send HTML version or Send text version if you want to test only one format.

Episerver image SMS

For more information, see SMS.

Parameter Description
Name Enter an internal name for the message.
Description Enter an optional message description.
Edit content Click to add content, then perform the steps described in Editing message content.
Test SMS
  1. Click this button to start a test dispatch. The Send test SMS window opens.
  2. In the Recipient list drop-down list, select a recipient list with test recipients.
  3. In the list, select one or more test recipients.
  4. Click Send SMS to start the test dispatch.

Episerver image Mobile Push

For more information, see Mobile Push.

Parameter Description
Name Enter an internal name for the message.
Description Enter an optional message description.
Edit content Click to add content, then perform the steps described in Editing message content.
Mobile Push test message
  1. Click this button to start a test dispatch. The Send test message window opens.
  2. In the Recipient list drop-down list, select a recipient list with test recipients.
  3. In the list, select one to five test recipients.
  4. Click Send push message to start the test dispatch.

Episerver image Print

For more information, see Print.

Parameter Description
Name Enter an internal name for the message.
Description Enter an optional message description.
Edit content Click to add content, then perform the steps described in Editing message content.
Test message
  1. Click to initiate a fee required test send. The Send test message window opens.
  2. In the Recipient list drop-down list, select a list with test recipients.
  3. Select one or more test recipients.
  4. To initiate the test dispatch, click Send by post. The print template is generated from the message, forwarded to the print and mailing service provider, and sent by post. Delivery to the test recipient is generally done within two working days.

Um sicherzustellen, dass Ihr Print-Mailing alle Voraussetzungen für den maschinenlesbaren Versand erfüllt, gehen Sie wie folgt vor:

  1. Erstellen Sie im Fenster Inhalt bearbeiten mithilfe der Schaltflächen Brief DIN A4 (PDF), Postkarte DIN A6 (PDF), Postkarte DIN lang (PDF), Postkarte DIN lang im Umschlag (PDF) oder Postkarte Maxi (PDF) eine Test-PDF-Variante Ihres Briefes, die Sie testweise ausdrucken können. So können Sie vor dem Versand das Layout Ihres Briefes testen.

    Der Testdruck ist nicht geeignet, um die Farbwiedergabe und Haptik des fertigen Druckerzeugnisses zu beurteilen. Randloser Druck von Hintergrundgrafiken ist mit üblichen Druckern nicht möglich.

    Wenn Sie z. B. Postkarten mit ganzflächigen Hintergrundbildern im Testdruck ausdrucken, entsteht dabei in der Regel ein Rand und die Größe des Ausdrucks wird an die Papiergröße abzüglich des Randes angepasst.

  2. Führen Sie immer einen Testversand durch, um sicherzustellen, dass ein Print-Mailing auch tatsächlich zugestellt werden kann und um das fertige Druckergebnis zu begutachten.

Optional elements

You can include the following elementsOne component of a campaign. As examples, recipients and email are elements. Nodes are used to transfer elements through the sequence of actions that occur when a campaign is activated. in a campaign.

Episerver image Wait

Specifies a message's start time. You can manually activate a campaign containing a Wait node. If you do, the messages are sent at the specified time.

Limitations

  • Wait is not available for transactional mails or confirmations.
  • For print messages, the print template is created at the dispatch time, and transferred to the printing and delivery provider. Depending on the selected dispatch type, post-based mail delivery arrives in one to four working days.

Use Wait in combination with an A/B test to define the sending time of each split.

Parameter Description
Wait until... Specify the date on which a message or split is sent.
at ... Specify the time when a message or split is sent.
Wait until import has finished If you are using the closed-loop interface, activate this option to send the messages after the recipient import.

If you enable this option, do not activate the campaign.

Start at ... after import has been finished If you are using the closed-loop interface, activate this option to send the messages after the recipient import at the time specified here.

If you enable this option, do not activate the campaign.

If you use Send time optimization, you must also specify a Wait option in the Send date area as a time reference point. Also, the fallback time is determined for recipients for whom there is not enough behavioral data to determine an optimal send time. See Configuring send time optimization in the Wait node.

Parameter Description
Send time optimization Select the check box to enable automatic send time optimization.
24 hours/7 days (only when the selected wait option is Wait until ...) Select the period of time during which the send time can be optimized.
Date slider Use the date slider or the arrow keys to change the start and end times of the send time optimization.

Episerver image Block

Limitations

Suspend recipients on custom blacklists from a mailing. Place the Block node in your campaign and click Properties Episerver image. Then, select one or more custom blacklists from the drop-down list. The recipients on those blacklists will not get a message.

Episerver image Throttle

Throttle is not available for transactional mails, print messages, or confirmations.

Specify the dispatch rate. Sometimes you should select a lower dispatch rate, such as when you send a coupon in email. Unless you reduce the dispatch rate, your online shop may get overloaded.

Parameter Description
Decrease the dispatch rate Specify the dispatch rate per hour for messages. The lowest rate is 1000 messages per hour.

Episerver image Limit

Limit is not available for transactional mails or confirmations.

Specify how many recipients (percentage or absolute value) you want to contact. Place the Limit element in front of the message node.

Parameter Description
Percent Specify the percentage (1 to 100) of recipients to be contacted. The number of recipients is calculated on the global number of recipients from recipients lists selected in the Recipients node (=100 %). Other limiting elements, like target groups, are not considered.
Recipients Specify the actual number (absolute value) of recipients to be contacted. If this value is higher than the number of possible recipients, all recipients are contacted.

Episerver image Segment

Limitations

Use marketing segments from Episerver Visitor Intelligence as a target group for your campaign.

To add an Visitor Intelligence segment to your campaign, drag and drop the Segment node onto the desktop. To edit this node, click Properties Episerver image and select the desired segment from the drop-down list.

Episerver image Target groups

Target groups is not available for transactional mails or confirmations.

Limit the selection of recipients based on additional criteria (see Target group definition). Place Target groups between the Recipients node and the Messages node.

Target groups contains no additional parameters. To specify a target group, create an outgoing connection, click it, and define a target group or select an existing one.

Parameter Description
Target group Enter an internal name for the target group and the target group definition. See Target group definition.

Episerver image A/B test

Optimize the dispatch of your message. In an A/B test, two variants (A and B) of an email are sent, which differ in a factor (such as the subject line). By comparing key figures (such as the opening rate when testing the subject line), you can determine which variant worked better. See Sending a split mailing.

Limitations

  • A/B test is not available for transactional mails, confirmations or print messages.
  • If you add an A/B test to the campaign, you must create at least two versions of the message. The more successful version (automatically selected by one of these criteria – open, click, bounce or unsubscribe rate, or revenue, or manually selected) is sent.

You configure the A/B test in two steps:

  1. Activate automatic optimization in the A/B test node.
    ParameterDescription
    Activate automatic optimizationEnable to select the most successful message in the splits based on one of the criteria in the following line.

    This option is not available for print messages.

    Type of optimizationSelect one.
    • Best effective click rate. Sends message with best ratio of unique openings to unique clicks.
    • Best unique click rate. Sends message that generated the highest percentage of clicks from individual recipients.
    • Best unique open rate. Sends message opened by highest percentage of recipients.
    • Lowest unique unsubscribe rate. Sends message that generated the lowest percentage of unsubscriptions from individual recipients.
    • Lowest bounce rate. Sends message that generated the lowest percentage of return messages.
    • Highest turnover. Sends message that generated the most turnover.

      This option is only available if you are using Post-click tracking, or either web analytics or e-commerce integrations.

    Sending date for the optimized messageIf you activated the automatic optimization function, select an option to trigger the sending of the optimized message to the rest of the recipients.
    • Date and time. Send your optimized message at a specified time; for example, you always send messages at 3 PM on Thursdays, and your recipients are used to receiving your messages at this time.
    • Delay after last split. Ensure that your recipients have enough time to open a message and to click the links (regardless of when you start the optimization). You can draw conclusions from this for the optimization of your campaign. For example, if your recipients read a message and click links in the first two days following receipt.
    • Manual. Send the optimized message when you want. Then, once splits are complete, click Optimize to start the optimization process in the Campaigns window.
  2. Create the split mailingsVariation of a regular mailing where a subset of recipients is "split off". Also called split-run testing, A/B testing or bucket testing. Its purpose is to test various emails against each other to determine which version is best to use as the master mailing. and connect them with the A/B test node.

    A/B test also lets you branch the path of your campaign. For example, to send different messages to different target groups.

    ParameterDescription
    PrioritySpecify to which target group is to be sent first. The branches are processed hierarchically. The branch with the lowest number has the highest priority and is executed first.
    Number of recipientsSpecify the number of recipients to which the connected split is to be sent:
    • Percent. Specify the percentage of recipients to be contacted.
    • Recipients. Specify the number of recipients to be contacted.
    • No limit. Do not limit the number of recipients.
    Target groupOptionally specify which target group is used by referring to an existing target group:
    1. In the box under Target group, enter a name.
    2. In the Target group list on the right, select the desired target group.

      If you create a new target group, define the filters (see Target group definition).

    3. Click Save target group Episerver image. The message is sent only to recipients of the selected target group.
  • If you filter a target group by actions over a period of time and set an A/B test with different send times, unexpected numbers of recipients may occur. Recipients are always calculated at the actual send time of each A/B test message.
  • When you use the send time optimization, you must also specify a date and time or select the Manual option under Sending date of the optimized message. See Configuring send time optimization in the A/B test node.