Transactional mails

Transactional mails are sent automatically as a result of actions or events. There are two scenarios for transactional mails.

• API mails. Result from an API call, such as placing an order from the online shop. For this type of transactional mail, you need the REST API, SOAP API or HTTP API.
• Episerver Campaign mails. Used in a Marketing Automation campaign. While editing the Send message nodeCampaign: Item that determines when a recipient passes through the campaign, and the actions that are executed for the recipient. With the help of "connections", you can link nodes to specify the process of your campaign. The arrow at the end of each connection always points to the next node and the associated action., select the appropriate transactional mail in the Marketing Automation Feature for creating automated, multilevel campaigns. function.

When started, transactional mails remain in Sending status. Transactional mails are sent in real-time via the Episerver Campaign transaction API.

Transactional mails overview

Open the start menuMain screen in Episerver Campaign, where the available options are grouped together. and select Campaigns > Transactional mails.

The mails appear in the top half of the window.

Viewing status

The Transactional mail overview displays the status of each transactional mail.

• New. Fully configured but not started.
• Incomplete. ElementsOne component of a campaign. As examples, recipients and email are elements. Nodes are used to transfer elements through the sequence of actions that occur when a campaign is activated. are missing or necessary parameters are not defined. Complete the configuration then start the transactional mail.
• Sending. Active and sending mails.
• Canceled. Sending was canceled and cannot be restarted.

Transactional mail actions

Use the following buttons to perform the actions for transactional mails.

• Create. Create a new transactional mail. See Creating a transactional mail.
• Copy. Select a transactional mail and click Copy. Elements (recipients, target groupsSubset of recipients defined by rules and conditions and a logic relationship between them. For example, all recipients in the United Kingdom., messages, and so on) are applied.
• Edit. Select a transactional mail and click Edit. See Editing a transactional mail.
• Delete. Select a transactional mail and click Delete. You can delete only new or incomplete transactional mails.
• Start. Select a transactional mail and click Start. Confirm the start by clicking Start mailing.
• Copy to client. If this feature is enabled, you can copy transactional mails to other clients. Recipient lists and target groups are not transferred to the target client.

  Prerequisites

  • The registered user has permission to create mailings in the target client.
  • The target clients have the same template used in the transactional mail that you want to copy.
  1. To copy a transactional mail to other clients, in the campaign overview, select the transactional mail you want to copy. The Copy to client button is activated.
  2. Click Copy to client. The Copy campaign to client window opens.
  3. In the Campaign area, in the New campaign name in the target client field, enter the name for the copy of the transactional mail in the target client.
  4. In the Target clients area, check the box next to the client to which you want to copy the transactional mail.

     To select all available target clients, check the box in the menu bar.

  5. Click Copy. When the copy process completes, Copy process completed is displayed.
  6. Click Close.
• Analysis. Select an active transactional mail (in Sending status) and click Analysis to check how many mails were already sent via an ongoing transactional mail. You can also see additional parameters such as opens, clicks, bounces, or unsubscribers.

Creating a transactional mail

1. Click Create.

   

2. From the left action pane, drag the Recipients nodeCampaign: Item that determines when a recipient passes through the campaign, and the actions that are executed for the recipient. With the help of "connections", you can link nodes to specify the process of your campaign. The arrow at the end of each connection always points to the next node and the associated action. into the workspace.

   

3. In the Recipient lists drop-down list in the context menu, select your transaction recipient list.

   

   Customer support has set up a separate transaction recipient list for you. Make sure you use this transaction recipient list, instead of a regular recipient list. To see if a recipient list is a transactional recipient list, check the column Transaction API.

4. Optional: From the left sidebar, drag the Block node into the workspace. Click Properties  and select one or more custom blacklists from the drop-down list. The recipients on those blacklists do not get a message.

   The Block node only works with custom blacklists and is only available for the email media type.

5. From the left sidebar, drag the message node for the desired media type into the workspace. The delivery channel must be compatible with recipient list type.

   You can select the following media types for transactional mails:

   Delivery channel	Delivers	Required recipient list type
   Mail	email	Mail or multiple list
   Print	message via post (letter or postcard)	Print or multiple list
   SMS	SMS	SMS or multiple list
   Mobile Push	push message to a mobile device	Push or multiple list

6. In the Name box in the context menu, enter a name for your transactional mail (for example Order confirmation).

   

7. In the context menu for the messages node, click Edit content.
8. In the Template list, select the desired template and confirm your selection by clicking Next.
9. Configure the template for the transactional mail according to your requirements. For more information, see Editing mailing content.
10. Click Apply.
11. Click Close.
12. Connect the Recipients node with the message node.

    

13. Click Save and close.
14. Select the mailing in the overview and click Start to activate your transactional mail and to start the sending process.

Editing a transactional mail

1. Click Edit to edit an existing transactional mail.

   

2. Follow the steps under Creating a transactional mail.