Responses

Responses are messages sent back to the sending server (in this case, the Episerver Campaign server) for various reasons.

Responses are classified by filters. In the Response type drop-down list, you can select to show autorespondersComputer program that automatically answers email sent to it. Sample reply: "I am out of the office until April 30"., hard bouncesHard bounces occur when an email cannot be delivered due to a permanent error (for example because the email address no longer exists)., soft bouncesSoft bounces occur when emails cannot be delivered due to temporary problems. This can happen, for example, if a recipient's mailbox is full. Mailboxes that reject mailings via soft bounce may be available again at a later date., replies, keyword SMS, or types. Hard bounces, soft bounces, and autoresponders are shown for the sake of completeness. There is no need for action on your part, as Episerver Campaign automatically takes care of them.

To display responses, perform the following steps:

  1. Open the start menuMain screen in Episerver Campaign, where the available options are grouped together. and select Responses > Overview.
  2. Click the Mailings box.
  3. Select one or more mailings.
  4. Click OK.
  5. In the Response type list, select one of the following response types:
    • All. Responses from all categories.
    • Hard bounce. Unreachable email addresses. This occur if recipients change providers/web mailers. You should not manually erase these recipients because Episerver Campaign stops sending them emails after the third hard bounce. This threshold can be altered for your account/clientThe working environment of Episerver Campaign. A client is a stand-alone and closed system that serves to organize your mailings. Campaign users can use one or more clients for your scenario..
    • Soft bounce. Temporarily unavailable email accounts. This can occur if a recipient mailbox reaches its capacity, and can only accept new email after some is deleted. You should not manually edit soft bounces because the addresses may be reachable again.
    • Autoresponder. Automatic reply email, such as On holiday until May 26.
    • Keyword SMS. Incoming SMS that can be assigned to a running SMS process. See SMS processes.
    • Reply. Replies from mailing recipients. The standard Episerver Campaign setting is that such replies are not sent to you but to the system. If you want to receive these replies in your email account, contact customer support.

      Filters for the response type

      Episerver Campaign filters are set to specify a response with maximum likelihood as a hard bounce, soft bounce, autoresponder, or keyword SMS. If an email cannot be assigned to one of these categories, it is moved to the Reply category so that no real reply is lost. You may also find autoresponders and undelivered email in this category.

    • Spam. Spammers do not send from their own mail servers but from computers of unsuspecting users. Worms or Trojans (malware) infiltrate user's computers, where they can be misused to send spam. If your mailing is sent to a recipient whose computer is infiltrated, it automatically sends spam to the mailing return address. The Episerver Campaign server's spam filter places the spam in the spam category.
  6. Click Show. The Overview area displays responses.
    • Received column. The sending date of the email. Bounces and autoresponders are usually sent the same day the mailing is sent. Responses can be sent several days afterwards.
    • Type column. The response type.
    • Recipient column. The sender of the email.
    • Recipient details tab. Details of a response, including email address, recipient registration date, and other data.
    • Display reply. To display the text of the email of the recipient:
      1. Click the Reply tab.
      2. Click Open in new window to increase the size.
      3. Click Print.The browser's print dialog box opens automatically.
      4. Confirm the print dialog.

You can also export hard and soft bounces automatically on a regular basis, for example to synchronize them with an external distribution list. For more information, see Scheduled jobs.