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Generating eCommerce Reports, Widgets, and Logs
IMPORTANT: Ektron has discontinued new development on its eCommerce module. If you have a license to eCommerce, you will continue to receive support, but if you need to upgrade, contact your account manager for options.
eCommerce provides several ways to measure and monitor your commerce activity:
The eCommerce reports are also available as widgeta mini-application that you place on a Web page using PageBuilder; a widget provides either specific functionality (calculators, search, social bars, and so on) or areas into which you can add content (content blocks, list summaries, collections, and so on).s for the Smart Desktop. See also Managing Content from the Smart Desktop.
The Customer Report shows 5 customers ranked according to account date, total sales, or orders.
The report contains the following fields:
To change the report type, follow these steps.
The Inventory Report displays the following information for each catalog entry.
The screen also lets you edit any amount and the inventory status. Any changes made on the screen update the inventory fields on the catalog entry's Properties tab.
See also: Entering a Catalog Entry’s Properties
You can edit any catalog entry's inventory information. To do so, select it from the Inventory Reports screen then click Edit.
NOTE: When editing the In Stock field, select a plus (+) or minus (-) sign from the drop-down menu then enter the adjustment amount. The screen automatically recalculates the in-stock amount for you.
The Key Performance Indicators report compares sales and orders for 2 time periods.
To change the periods to compare:
The Reconciliation report lists payments for a specific time period. Your accounting department may used it reconcile bank statements with the order system.
The report includes the following fields:
To run a report, follow these steps.
The Top Products reports shows the most popular products on your site.
To create the report:
As an administrator, you should regularly review the eCommerce Audit Log. This is vital to keeping your site secure and, if data is compromised, the log helps you determine the source.
While it is important that Ektron captures this information, it is even more important that you review, analyze and use it. For example, while reviewing the Audit Log, you might find that one eCommerce administrator has an unusually large number of login failures. This could indicate that someone is trying to break into your system.
You can view a log of your eCommerce activity in the Workarea > Settings > Commerce > Audit.
To enable eCommerce logging, open the website’s
web.config file and change the following key to True:
When compliance mode is turned on, Ektron logs and displays the following events.
The eCommerce Analytics screen provides a visual display of order information for a selected catalog entry. Display a catalog entry and choose Reports > Analytics.
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