Defining Flags for Content

Flagging lets site visitors provide feedback about a piece of content, thereby enabling site visitors to moderate your site. This is especially important for sites with large amounts of visitor-generated content. Flagging also helps site visitors feel invested in the site.

For example, a flagginga means by which an end user provides feedback about content (because the content is offensive, or because the user likes the content). The feedback goes to an administrator or moderator for action. list can describe types of inappropriate content, such as:

• Sexually Explicit
• Mature (over 18 only) content
• Graphic Violence
• Hate Speech

Flagging can also indicate the quality of content, so can help create a recommended content list. For example:

• I loved this content.
• I hated this content.
• I am neutral about the content.

Flagging is similar to the ContentReview server control, except flagging feedback is not displayed on the site. Also, the Flagging control provides a list of reasons for the flag. So, a flagging definition describes how a content item may be reviewed, and provides a list of reasons for the flag. For example:

After creating a flagging definition, you assign it to relevant folders. All content in those folders can be flagged with that definition.

IMPORTANT: As the final step in letting site visitors flag content, a developer adds a ContentFlagging server control to a Web page, and assigns to it the ID of the content being flagged.

Flagged content appears in the following Workarea locations.

• ContentFlags list on the Smart Desktop
• Settings > Community Management > Flagging > Flagged Content
• a content item’s View Content Reports > Flagging tab

The Flagging Definitions screen is located in the Workarea > Settings > Community Management > Flagging. Here, you can view a list of flagging definitions, work with them, or create new ones.

• ID—The ID of the flagging definition.
• Name—The name of the flagging definition.
• Description—A description of the flagging definition.
• Language—The national flag of the language. For example, American English is .
• Items—The number of flags in a definition. For example, the number is 4 if you have a flag definition for these movie ratings: G, PG, PG-13, and R.

Adding a Flagging Definition

1. In the Workarea, navigate to Settings > Community Management > Flagging > Flagging Definitions.
2. Select a language with which the flagging definition will be associated.
3. Click Add New Flag Definition. The Add Flagging Definition screen appears.
4. Enter a Name and Description for the flagging definition.
5. Click Option () to add a flag choice to this flagging definition.
6. Continue to click the Option button to add additional flag choices.
7. Optionally change the order of the flag choices by clicking the Sorting buttons ().
8. Click Save.

Editing a Flagging Definition

1. In the Workarea, navigate to Settings > Community Management > Flagging > Flagging Definitions.
2. Click the flagging definition Name link or the ID link.
3. Edit the options. If desired, you can change the order of the flagging options by clicking the Sorting buttons ().
4. Click Save.

Deleting a Flagging Definition

When a flagging definition is deleted, it is removed from all folders with which it was associated.

1. In the Workarea, navigate to Settings > Community Management > Flagging > Flagging Definitions.
2. Click the flagging definition Name link or the ID link.
3. Click Delete ().

Assigning a Flagging Definition to a Folder

After creating a flagging definition, you may assign it to folders. If you do, the flagging definition is applied to all content in that folder.

Like other folder properties, a folder’s flagging definitions may be inherited by its child folders, although this does not occur by default.

To assign a flagging definition to a folder:

1. Create a flagging definition, as explained in Adding a Flagging Definition.
2. Click the Workarea Content tab.
3. Navigate to the folder that contains the content to be flagged.
4. Select View > Properties from the View menu. The View Properties screen appears.
5. Click Edit Properties.
6. Click the Flagging tab.
7. Make sure the Inherit Parent Flagging Configuration check box is not checked.
8. Select a flagging definition from the Flagging drop-down.
   

   

9. Click Update.

From the Smart Desktop

To see content flags, you must add the Content Flags widget to your desktop. The Content Flags widget lists the 10 most recently-added content flags. From there, you can view a flag by clicking its title. To view all recent flags, click the View recent flags link. Clicking this link takes you to the Content Reports: Recent Flags screen.

From the Settings Tab

Settings > Community Management > Flagging > Flagged Content shows all flagged content.

NOTE: You can also access this report from the Workarea > Reports > Contents > Content Flags.

• Showingflagsforthelast#days—Enter a new number of days for which to show Flagged Content. Click Report to refresh the display.
• Title—The title of the content block being flagged. Clicking this link brings you to a detailed description of the content’s flag.
• Display Name—The name of the user who flagged the content.
• Date—The date the content was flagged.
• Flag—The specific flag from the flagging definition for this content.
• Comment—Comments added by the site visitor who flagged the content.

To print the flagged content report, click Print ().

From the Content Report

You can also view flags for a content from the Content Report screen's Flagging tab. You can filter flags by a date range or see all flags associated with the content. This screen also contains a purge button, which removes all flags associated with this content.

Viewing the Details of a Flag

Viewing a flag’s detail lets you read the entire comment, even if it is truncated in one of the lists. You can also edit or delete a flag from this screen.

1. Navigate to one of these area in the Workarea:
   • Smart Desktop > Content Flags widget
   • Settings > Community Management > Flagging > Flagged Content
   • Reports > Contents > Content Flags
2. Click either a flag’s content title or its date. The flag’s detail information appears.

Editing the Details of a Flag

Edit a flag when you want to change the selection or the comments of a flagged content item. This can be useful if a user selects a flag by mistake, or you want edit its comments. For example, a user selected the “Offensive Content” flag but the user meant to choose “Copyright Violation”.

1. Navigate to one of these area in the Workarea:
   • Smart Desktop > Content Flags
   • Settings > Community Management > Flagging > Flagged Content
   • Reports > Contents > Content Flags

2. Click either a flag’s content title or its date. The flag’s detail information appears.
3. Click Edit.
4. Change the flag or edit the comments.
5. Click Save. The flag’s information is changed.

Deleting a Flag

NOTE: To remove all flags for a content item, see Purging a Content Item’s Flags.

1. Navigate to one of these area in the Workarea:
   • Smart Desktop > Content Flags
   • Settings > Community Management > Flagging > Flagged Content
   • Content Reports > Flagging tab for a content item
2. Click either a flag’s content title or its date. The flag’s detail information appears.
3. Click Delete ().