Installing Help Files on a Local Server

Beginning with version 8.5, Ektron online help files reside in an Ektron-hosted Web server instead of a folder on your Web server. If you block your users' workstation access to the Internet, help files are not available, and users see an error when they click the help button. To remedy this issue, either change the firewall to allow access to the internet, or install help files locally.

1. Download and install the help folder on your Web server.

Step 1: Download and Install the Help Folder on your Web Server

  1. Copy the following path into a browser:http://downloads2.ektron.com/software/released/CMS400/v85/850SP1/v850_help.exe.
  2. Download the file to your Ektronserver, typically to the download folder.
  3. In the download folder, click v850_help.exe. A wizard appears.
  4. On the Website selection screen, choose the IIS site to which your Ektron site is installed.
  5. On the Help File Directory screen, choose your Web site's Workarea folder, typically inetpub/wwwroot/yourwebsite/Workarea.
2. Change your Web site's web.config file

Step 2: Change Your Web Site's web.config File

  1. Edit your Web site's siteroot/web.config file.
  2. Find the key ek_helpDomainPrefix.
  3. Remove the path value. This is ek_helpDomainPrefix as originally installed.
    <add key="ek_helpDomainPrefix" 
  value="http://documentation.ektron.com/cms400/v[ek_cmsversion]/Webhelp" />

    Now, the key should look like this.

    <add key="ek_helpDomainPrefix" value=""/>