What's new?

This user guide describes functionality available in the latest release of a standard implementation of the Episerver platform software and services. New features are continuously made available. See Episerver updates.

Due to frequent feature releases, this user guide may describe functionality that is not yet available to you. Contact your system administrator for information about products and versions in your Episerver implementation.

This release of the Episerver User Guide describes features available in Episerver as of April 23, 2020. See release notes (below) for update history. See Archived documentation for previously released user guides and for older release notes.

Release notes 2020

Released Area Features and updates
2020-04-23 Campaign You can change the URL of the confirmation page the unsubscribe link points to. See Unsubscribers.

See Deliverability basics for information about email authentication and encryption.

2020-04-16 Commerce Customer service representatives can process a return authorization and create a refund for a customer. (update 311)
2020-04-16 Campaign In the Episerver Campaign start menu, the Episerver Reach menu item has been renamed to Personalization Portal. The Personalization Portal lets you access Episerver Product Recommendations and Episerver Email Product Recommendations. The Episerver Insight menu item has been renamed to Visitor Intelligence. Episerver Visitor Intelligence lets you view and filter website visitor profiles, and create customer segments. (update 312)
2020-03-20 Add-ons The ExactTarget Marketing Automation connector is now Salesforce Marketing Cloud (ExactTarget) and the Silverpop Marketing Automation connector is now Watson Marketing (Silverpop).
2020-03-20 Campaign The new Opt-in processes feature lets you create and manage opt-in processes and its opt-in emails (registration confirmations). (update 308)

You can use the Block node in transactional mails to exclude recipients who are on a custom blacklist. (update 308)

2020-03-20 Add-ons Marketing Automation has a new Delivra connector. (update 306)
2020-03-20 Commerce The scheduled job Collect orders per promotion statistics reworks the collection of order statistics to improve performance. (update 305)
2020-03-20 Search & Navigation The product Episerver Find has been renamed to Episerver Search & Navigation throughout this user guide. Note that the old product name 'Find' can still occur in the user interface.
2020-03-20 Campaign In the Advanced node of the Marketing Automation, you can filter recipients by Insight segments. (update 306)
2020-03-20 Commerce You can now process an order return. See Order returns. (update 305)
2020-03-20 Personalization Email Product Recommendations: You can add an email product description that has a transparent background. When you use a top-up or fallback, a preview appears. (update 306)

Product Recommendations: In generated HTML, you can define the default image size that is sent for empty images that have no products. (update 306)

Triggered Messages: You can fire triggers based on locale so you can send emails to customers in the correct language. When you use the AddToGroup or RemoveFromGroup ESP actions, there is no limit to the number of triggers fired by Contact frequency. You can set a limit for campaigns using the SendMessage ESP action. (update 306)

2020-02-20 Episerver platform A new section, User scenarios, has been added to the user guide describing common cross-platform user scenarios, such as working with products, optimizing search results, or using visitor groups for personalization.
2020-02-20 Campaign When configuring a Mobile Push message in Smart Campaigns, you can now upload an image or specify an external image URL. (update 304)
2020-02-20 Campaign In the Advanced node of the Marketing Automation you can limit the number of recipients to whom the mailing is to be sent. (update 302)
2020-02-20 Commerce On the Order Management screen, you can now view returns. (update 299)
2020-02-20 Personalization You can now prioritize Triggered Messages campaigns.
2020-01-20 Campaign The new feature SMS processes lets you create and manage SMS processes such as unsubscribing from marketing SMS by sending the keyword Stop or requesting help by sending the keyword Help. (update 304)
2020-01-20 Search & Navigation A new topic, Using Personalized Search & Navigation, provides information about the Personalized Search & Navigation product: its benefits, how it works, and how to enable it.
2020-01-20 Campaign Several updates to the Microsoft Dynamics CRM integration: You can assign Episerver Campaign test lists to check the mailing content before dispatch. The process of preparing the campaign activity for dispatch has been revised. (update 298)

Several updates to the Magento 2 integration: Screenshots and names have been adjusted to the new version 1.3.5. (update 298)

In the API overview, you can find information about the Episerver Campaign REST API. (update 298)

Archived documentation

If your Episerver implementation is not on the latest version, you can access previous versions of the Episerver User Guide under Archived documentation.