Returned emails

Returned emails are sent back to the sending email server (in this case, the Episerver Campaign server) for various reasons.

Returned emails are classified by filters. In the Type of returned emails drop-down list, you can select to show autorespondersA computer program that automatically answers email sent to it. Sample reply: "I am out of the office until April 30"., hard bouncesHard bounces occur when an email cannot be delivered due to a permanent error (for example because the email address no longer exists)., soft bouncesSoft bounces occur when emails cannot be delivered due to temporary problems. This can happen, for example, if a recipient's mailbox is full. Mailboxes that reject mailings via soft bounce may be available again at a later date., replies, or types. Hard bounces, soft bounces, and autoresponders are shown for the sake of completeness. There is no need for action on your part, as Episerver Campaign automatically takes care of them.

To display returned emails, perform the following steps:

1. Open the start menu > Returned emails > Overview.
2. Click the Mailings box.
3. Select one or more mailings.
4. Click OK.
5. In the Type of returned email list, click the type of returned emails to display.
   • All. Returned email from all categories.
   • Hard Bounce. Unreachable email addresses. This occur if recipients change providers/web mailers. You should not manually erase these recipients because Episerver Campaign stops sending them emails after the third hard bounce. This threshold can be altered for your account/clientThe working environment of Episerver Campaign. A client is a stand-alone and closed system that serves to organize your mailings. Campaign users can use one or more clients for your scenario..
   • Soft Bounce. Temporarily unavailable email accounts. This can occur if a recipient mailbox reaches its capacity, and can only accept new email after some is deleted. You should not manually edit soft bounces because the addresses may be reachable again.
   • Autoresponder. Automatic reply email, such as On holiday until May 26.
   • Reply. Replies from mailing recipients. The standard Episerver Campaign setting is that such replies are not sent to you but to the system. If you want to receive these replies in your email account, contact customer support.

     Tip:  Filters for the type of returned email

     Episerver Campaign filters are set to specify a returned email with maximum likelihood as a hard bounce, soft bounce, or autoresponder. If an email cannot be assigned to one of these categories, it is moved to the Reply category so that no real reply is lost. You may find autoresponders and undelivered email in this category.

   • Spam. Spammers do not send from their own mail servers but from computers of unsuspecting users. Worms or Trojans (malware) infiltrate user's computers, where they can be misused to send spam. If your mailing is sent to a recipient whose computer is infiltrated, it automatically sends spam to the mailing return address. the Episerver Campaign server's spam filter places the spam in the spam category.
6. Click Show. The Overview area displays returned emails.
   • Received column. The sending date of the email. Bounces and autoresponders are usually sent the same day the mailing is sent. Responses can be sent several days afterwards.
   • Type column. The returned email type.
   • Recipient column. The sender of the email.
   • Recipient Details tab. Details of a returned email, including email address, recipient registration date, and other data.
   • Display reply. To display the text of the email of the recipient:
     1. Click the Reply tab.
     2. Click Open in new window to increase the size.
     3. Click Print.The browser's print dialog opens automatically.
     4. Confirm the print dialog.