Transactional mails

Transactional mails are sent automatically as a result of actions or events. There are two scenarios for transactional mails.

When started, transactional mails remain in Sending status. Transactional mails are sent in real-time via the Episerver Campaign transaction API.

Transactional mails overview

Open the start menuMain screen in Episerver Campaign, where the available options are grouped together. and select Campaigns > Transactional mails.

Images: Transactional mails

The mails appear in the top half of the window.

Image: Transactional mails overview

Viewing status

The Transactional mail overview displays the status of each transactional mail.

Transactional mail actions

Use the following buttons to perform the actions for transactional mails.

Some actions are not available for new or incomplete transactional mails.

  • Create. Create a new transactional mail. See Creating a transactional mail.
  • Copy. Select a transactional mail and click Copy. Elements (recipients, target groupsSubset of recipients defined by rules and conditions and a logic relationship between them. For example, all recipients in the United Kingdom., messages, and so on) are applied.
  • Edit. Select a transactional mail and click Edit. See Editing a transactional mail.
  • Delete. Select a transactional mail and click Delete. You can delete only new or incomplete transactional mails.
  • Start. Select a transactional mail and click Start. Confirm the start by clicking Start mailing.
  • Copy to client. If this feature is enabled, you can copy transactional mails to other clients. Recipient lists and target groups are not transferred to the target client.


    • The registered user has permission to create mailings in the target client.
    • The target clients have the same template used in the transactional mail that you want to copy.
    1. To copy a transactional mail to other clients, in the campaign overview, select the transactional mail you want to copy. The Copy to client button is activated.
    2. Click Copy to client. The Copy campaign to client window opens.
    3. In the Campaign area, in the New campaign name in the target client field, enter the name for the copy of the transactional mail in the target client.
    4. In the Target clients area, check the box next to the client to which you want to copy the transactional mail.

      To select all available target clients, check the box in the menu bar.

    5. Click Copy. When the copy process completes, Copy process completed is displayed.
    6. Click Close.
  • Analysis. Select an active transactional mail (in Sending status) and click Analysis to check how many mails were already sent via an ongoing transactional mail. You can also see additional parameters such as opens, clicks, bounces, or unsubscribers.

Creating a transactional mail

  1. Click Create.

    Images: Create transactional mail

  2. From the left action pane, drag the Recipients nodeCampaign: Item that determines when a recipient passes through the campaign, and the actions that are executed for the recipient. With the help of "connections", you can link nodes to specify the process of your campaign. The arrow at the end of each connection always points to the next node and the associated action. into the workspace.

    Image: Recipients node

  3. In the Recipient lists drop-down list in the context menu, select your transaction recipient list.

    Images: Recipient list options

    Customer support has set up a separate transaction recipient list for you. Make sure you use this transaction recipient list, instead of a regular recipient list. To see if a recipient list is a transactional recipient list, check the column Transaction API.

  4. Optional: From the left sidebar, drag the Block node into the workspace. Click Properties Episerver image and select one or more custom blacklists from the drop-down list. The recipients on those blacklists do not get a message.

    The Block node only works with custom blacklists and is only available for the email media type.

  5. From the left sidebar, drag the message node for the desired media type into the workspace. The delivery channel must be compatible with recipient list type.

    You can select the following media types for transactional mails:

    Delivery channelDeliversRequired recipient list type
    MailemailMail or multiple list
    Printmessage via post (letter or postcard)Print or multiple list
    SMSSMSSMS or multiple list
    Mobile Pushpush message to a mobile devicePush or multiple list
  6. In the Name box in the context menu, enter a name for your transactional mail (for example Order confirmation).

    Images: Order confirmation email node

  7. In the context menu for the messages node, click Edit content.
  8. In the Template list, select the desired template and confirm your selection by clicking Next.
  9. Configure the template for the transactional mail according to your requirements. For more information, see Editing mailing content.
  10. Click Apply.
  11. Click Close.
  12. Connect the Recipients node with the message node.

    Images: Connect nodes

  13. Click Save and close.
  14. Select the mailing in the overview and click Start to activate your transactional mail and to start the sending process.

Editing a transactional mail

  1. Click Edit to edit an existing transactional mail.

    Image: Editing a transactional mail

  2. Follow the steps under Creating a transactional mail.